HomeCategory: QuestionsWhy is my Asus Laptop Wireless Internet Is Not Working ?
1 Answers
august walkeraugust walker answered 3 months ago

Although it is too annoying if your Asus laptop wireless network is not working nor is connecting to the wireless network, whoever is facing this incredibly annoying issue, they can resolve this issue through the following mentioned troubleshooting techniques.
First, spot out the reasons behind this issue either caused by laptop, internet equipments (internet cable/modem/wireless shared device), or internet service provider, then ensure that other devices can connect or not to the same wireless network. If other devices can connect to the same wireless network, then there is something wrong with your Asus laptop. Now, proceed further with these troubleshooting techniques.
• Initial Steps of Troubleshooting
• Ensure that Wireless Function is activated
• Check the Device Manager
• Run the Network Troubleshooter
• Unable to access the Internet due to Browser
• Ensure that Wireless Network is enabled
• Change DNS Server Address
• Ensure that WLAN AutoConfig Service is running
• Reset the Network Settings
• Update the Wireless Driver of Laptop
• Updating Wireless Adapter using Device Manager
Initial Steps of Troubleshooting
• Turn off your laptop and turn it back on after 5 minutes.
• Ensure that the router is turned on and functioning correctly.
• Have a look at the keyboard and ensure that the wireless switch is on.
• Make sure that your laptop is kept in the range of the router.
• Check the signal strengths of the router.
Ensure that Wireless Function is activated
• Make sure that the wireless function is activated by pressing the hotkey Fn + F2 simultaneously on the keyboard.
• If the hotkey doesn’t work correctly, then visit the Asus official site https://www.asus.com/support/ and then download the compatible version of the touchpad hotkeys according to your Asus laptop model number and the version of Windows OS using in it.
Check the Device Manager
• Check whether the Device Manager is usually working or appearing with an exclamation mark.
• Press the Window button on your keyboard and type Device Manager in the Search Programs and Files bar.
• Check whether the Device Manager window is appearing with the exclamation mark.
• If the exclamation mark is there, select your Ethernet card, press Enter to open it, select the Driver tab, and click on the Update Driver button. You can also download the latest version of the driver from the official site of Asus.
Run the Network Troubleshooter
• Press the Window button on your keyboard, type Network Troubleshooter in the Search Programs and Files bar, and then select the Identity and repair network problems from the available options in the results.
• Follow the on-screen instructions in the troubleshooter and check whether it fixes the issue.
Unable to access the Internet due to Browser
• If the chatting applications are working accurately but fail to connect to the internet by the browser, then try to reset the settings of the browser to resolve this issue.
• For Example: Open the Internet Explorer 11 (IE11), click on the gear sign accessible on the top right corner and select Internet Options.
• Select the Advanced tab and click on the Reset button.
• This option will let you reset the settings of the browser and clears the restrictions that were stopping the laptop from connecting to the internet.
Ensure that Wireless Network is enabled
Asus laptops turn off the Wireless Network in order to save power when it is not in use, or accidentally you have disabled it. To check out if this is the issue, then press the hotkeys Fn + F2 on your keyboard simultaneously to enable or disable the Wireless Network.
If the hotkey doesn’t work, then check the wireless network settings in the Network and Sharing Center:
• Press the Window button on your keyboard and type Network Connections in the Search Programs and Files bar.
• Click on the View Internet Connections.
• Right-click on the Wireless Internet Connection (also shows with the name of Wi-Fi Connection) and click on the Enable option.
• If the connection was enabled, then disable and re-enable the wireless internet connection.
Change DNS Server Address
Sometimes, an internet issue occurs due to the incorrect configuration of the DNS server address. So, make sure that you have set the correct settings for the DNS server address.
Follow these steps to fix this issue:
• Press the Window button on your keyboard and type Network Connections in the Search Programs and Files bar.
• Click on the View Internet Connections.
• Right-click on the Wireless Internet Connection (also shows with the name of Wi-Fi Connection) and click on the Properties option.
• Select the Internet Protocol Version 4 (TCP/IPv4) and then click on the Properties button.
• In the General tab, click on Use the following DNS server addresses.
• Enter 8.8.8.8 in the box of the Preferred DNS server.
• Enter 8.8.4.4 in the box of the Alternate DNS server.
• Now, click on the OK button to save the changes.
Ensure that WLAN AutoConfig Service is running
Usually, Asus laptop also fails to connect to the Wireless Network due to improper working of the WLAN AutoConfig Service. Make sure that WLAN AutoConfig Service is working correctly.
Follow these steps to resolve this problem:
• Press Window + R button simultaneously on your keyboard to open the Run dialog box.
• Type service.msc in the search box next to Open option then press Enter on your keyboard.
• Go to the bottom of the list and double click on the WLAN AutoConfig option.
• Select the Automatic option accessible in the drop-down menu next to Start type, click on the Start button, click on the Apply button, and click on the OK button.
Reset the Network Settings
Wireless Network connection issues can be resolved by resetting the Network Settings with the help of Command Prompt.
Follow below-mentioned steps to fix this issue:
• Press the Window button on your keyboard and type cmd in the Search Programs and Files bar.
• Right-click on the Command Prompt and click on the Run as administrator option.
• Enter these lines of commands:
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
• Now, press Enter on your keyboard.
Note: There must have to be space between the ipconfig and /
• After performing all the commands, reboot your laptop to see the actions of the changes you have made.
Update the Wireless Driver of Laptop
Make sure to update the Wireless Driver of your Asus Laptop to fix bugs and glitches related to the Wireless Network.
Follow these steps to update the wireless driver:
• Press Window + R button simultaneously on your keyboard to open the Run dialog box.
• Type Control Panel in the search box next to Open option then press the Enter button on your keyboard.
• Click on the Network and the Internet option.
• Click on the Network and Sharing Center.
• Click on the Change adapter settings, and then select the Wireless Network (Wi-Fi) option.
• Right-click on your Wireless Network, and then select the Properties option.
• Go to the Driver and click on the Update Driver.
• It will let the Windows to search the best Driver automatically for your Wireless Network.
• After updating the Wireless Driver, reboot your Asus Laptop.
Updating Wireless Adapter using Device Manager
• Press Window + R button simultaneously on your keyboard to open the Run dialog box.
• Type Devmgmt.msc in the search box next to Open option then press the Enter button on your keyboard.
• Click on the Network Adapter.
• Right click on it and go to the Properties.
• Go to the Driver tab, and then click on the Update Driver button.

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